RETURN GOODS POLICY

Avery Dennison - PSD Division, and those items purchased via the Retailers Catalog will accept any product for return and credit under the following conditions:

1. Any product deemed defective by Avery Dennison - PSD Division Quality Assurance Department or if machines, by the Director, National Repair Facility.

2. Any product deemed by Avery Dennison - PSD Division Credit & Adjustment, not to be in accordance with original customer order specifications.

3. Take from stock tickets, tags, labels and sundries, which are not defective, provided the request is made within 30 days of the date the product was shipped.

4. Standard price book machines provided the request is made within 30 days of the date the product was shipped.

5. Machines being returned that are under the terms and conditions of the Avery Dennison - PSD Division rental program.

6. Machines being returned under the terms and conditions of the Avery Dennison - PSD Division trade-in program.

7. Any product purchased under the 30 Day Risk Free Catalog Guarantee Program.

A. Ticket, Tag & Labels

1. Avery Dennison - PSD Division will accept take from stock full sleeve supplies if the request is made within 30 days of ship date.

2. Return of take from stock items are subject to a restocking charge of 15% of the selling price of the product returned. To waive this charge requires management approval.

3. Claims for defective supplies must be submitted to Credit & Adjustment Department within 90 days of ship date of the product. Credit & Adjustment will require that samples be sent in and the Quality Assurance Lab will evaluate the sample.

a. If the sample is found to be defective, Credit & Adjustment will authorize the remaining quantity be returned and evaluated by the QA Lab.

4. Claims of product not being produced in accordance to the customer’s order specifications must be submitted within 90 days of ship date of the product.

a. Credit & Adjustment will investigate the claim and if found to be valid will authorize the return of the product.
b. Credit will be issued for the amount of product returned upon the receipt at Avery Dennison - PSD Division.

B. Machines – Hand Held IPS

1. Avery Dennison - PSD Division will accept the return of standard price book non-defective machines if they are returned within 30 days from shipment date.

a. These returns are subject to a restocking charge of 15% of the selling price. To waive this charge requires management approval.

2. Avery Dennison - PSD Division will accept the return of non-standard price book non-defective machines if they are returned within 30 days from date of shipment.

a. Custom up charges will not be credited.
b. These returns are subject to a restocking charge of 15% of the selling price. To waive this charge requires management approval.

3. Claims of defective handheld IPS machines may be returned during the warranty period to the National Repair Facility for repair and returned to the customer.

C. Trade in Machines

1. Avery Dennison - PSD Division will accept trade in machines back to the National Repair Facility.

2. It is Sales’ responsibility to be sure the customer includes the proper trade in forms with the return of the machines.

D. Catalog Resale Products

1. Avery Dennison - PSD Division will accept the return of non-defective stock resale items if the claim is submitted within 30 days of ship date.

2. Avery Dennison - PSD Division will accept the return of defective resale items if the claim is submitted within 30 days of ship date.

3. Avery Dennison - PSD Division will accept the return of custom resale items, which are not produced according to the customer order specifications if the claim is submitted within 30 days of the ship date.

To our valued customers - This Website only Accepts Orders from the United States and Canadian Provinces.
If you are outside the United States or Canada, please Contact us and we will put you in touch with a representative who will take care of you in your region. Thank you.
***Canadian Customers - we do accept orders for all the Canadian Provinces - please note, your order will reflect USDollars
Once your order has processed through our system your actual credit card amount will be reflected in Canadian Dollars.
Have any questions about an online order? Contact us or Call 1-800-543-6650 M-F 8:00 A.M -6:30 P.M EDT.
We accept Visa, Mastercard and American Express.
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To place an order by phone Call 1-800-543-6650 Monday-Friday 8am-6:30pm EDT or Fax your order to 1-937-865-6605
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